What customers buy
A branded customer channel, a staff operating layer, a rewards wallet, and an AI-native owner cockpit — delivered as a hosted service.
AI-native merchant operating system
AI-native infrastructure for customers, staff, payments, rewards, and decisions.
RunBig is an AI-native hosted platform that gives independent merchants the infrastructure of a larger chain without handing their customer relationship to closed marketplaces.
Merchant outcomes
Direct orderingOwn the checkout path, customer identity, and pickup flow.
Real loyaltySats rewards, wallet flows, zaps, and customer education.
Staff consistencyChecklists, procedures, training cards, and escalation loops.
Owner clarityBriefings, alerts, inventory signals, sales trends, and next actions.
01
Customer surfaces
iOS appAndroid appProgressive web appWebsite embedsQR entry pointsChat surfaces
02
Merchant & staff surfaces
Owner dashboardStaff checklist PWAInventory screensProcedure libraryPrep listsReports
03
AI-native operating layer
Merchant agentsOwner briefingsStaff guidanceCustomer supportAlertsWorkflow memory
04
Commerce layer
Menu/catalog syncMobile orderingSquare POSKDS routingPayment linksInventory signals
05
Bitcoin rewards + wallet layer
BTCPay ServerBitcoin Rewards pluginLightning invoicesSpark walletLNURL / QRSats policy
06
Identity + community layer
Nostr profilesNIP-05 namesEncrypted DMsSocial feedEventsMarketplace
07
Data + operating memory
Tenant configOperational DBCatalog cacheChecklist historyMedia storageAnalytics
08
Hosted cloud infrastructure
API gatewayWorkersSecretsBackupsMonitoringDeploy pipeline
Connected rails
SquareCatalog, orders, payment links, KDS, inventory, location data.
BTCPay + LightningSats rewards, invoices, pull payments, merchant-controlled reward policy.
NostrPortable identity, public updates, encrypted DMs, events, marketplace, zaps.
Breez / SparkSelf-custodial wallet flows, Lightning addresses, QR receive, backup.
AI agent runtimeNative merchant agents, workflow automation, memory, alerts, and owner-facing actions.
Cloud tenantHosted by RunBig; merchant GitHub and server ops are not required.
What RunBig operates
Source, deployments, cloud runtime, APIs, databases, monitoring, backups, integrations, and tenant configuration.
What merchants provide
Brand, menu, staff procedures, domain approval, Square access, rewards policy, app-store approvals, and launch goals.